Our Commitment to Your Privacy
Your privacy and security are paramount to us at Bliss Pharmacy. This privacy policy outlines how we protect and handle your personal information. For any queries, please reach out to our Customer Support Team.
Information We Collect and How We Use It
Automated Collection: We collect certain information, such as your IP address, automatically during your visit to our site.
Volunteered Information: When you set up an account, make purchases, or use our services, we collect personal information including your name, billing and delivery address, order information, email address, telephone number, and date of birth. We also retain an encrypted version of your login password.
Use of Your Information
Account Management: To create and maintain your Bliss Pharmacy account.
Order Processing: To process and fulfil your orders, including communicating with you about order specifics and handling payments.
Customer Support: To respond to your queries or complaints effectively, using previously provided information.
Marketing: With your consent, to send you promotional information via email, text, or phone. You can opt out at any time.
Dispute Resolution: To assist in resolving disputes or complaints.
Legal Compliance: To comply with legal obligations, such as court requests or regulatory directives.
Product Reviews: To request feedback on our products and services using third-party platforms like Trustpilot.
Data Protection and Security
Technical Measures: We employ industry-standard encryption and other technical measures to protect against unauthorised or unlawful processing of your personal information.
Data Retention: We retain your information only as long as necessary for processing orders, handling refunds, responding to complaints, or as required by law.
International Transfers: For customers outside the EEA, we may transfer information to deliver goods, process payments, or provide promotional information. We ensure adequate data protection measures in line with GDPR provisions.
Your Rights
Data Access and Control: You have the right to access, rectify, erase, restrict, or transfer your personal data, and to object to its processing.
Complaints: You may lodge a complaint with the relevant authority if you believe your data is not being processed in accordance with data protection laws.
Third-Party Links and Cookies
Third-Party Links: Our website may contain links to other websites with their own privacy policies. We are not responsible for their privacy practices.
Cookies: We use cookies to personalise your visits to our site. You can disable cookies through your browser settings.
Contacting Us
For any concerns or questions regarding our privacy policy or the use of your personal information, please contact our Data Protection Compliance Officer at Bliss Pharmacy, 90 Watery Lane, Preston, PR2 1AU.
Data Security
PCI Compliance: Our website is PCI DSS compliant, ensuring secure handling of credit card information.
Commitment to Security: We are committed to safeguarding your payment card data and adhere to the PCI Security Standards.
Google Analytics
Opt-Out: You have the option to opt-out of Google Analytics cookies to prevent your data from being used by Google Analytics.
Changes to Our Privacy Policy
We may update this policy periodically. Please review it regularly to stay informed about how we are protecting your information.